Terms and Conditions

Last updated: 17 August 2026

1. Company information

Monotree ApS
CVR no.: 40567720
Address: Christian IX's Gade 6, 1. th
Postcode and city: 1111 København K
Email: contact@monotree.com
Phone: +45 3111 0003

2. Scope and basis of agreement

These terms and conditions apply to Monotree ApS’s supply of subscriptions to the Monotree platform and related services to business customers. They constitute the standard terms of the agreement.

These terms are not identical for every customer. Where an individual agreement, contract or order confirmation has been entered into between the customer and Monotree, those terms take precedence over these standard terms to the extent they differ. The standard terms then govern the matters the individual agreement does not address.

The basis of the agreement consists of the following, in order of precedence:

• The signed agreement or order confirmation, including appendices.
• The data processing agreement between the parties.
• These terms and conditions.

The customer's own purchasing terms do not form part of the basis of agreement unless Monotree has accepted them in writing.

3. The service

Monotree supplies a software service (SaaS) which the customer accesses via web and app. The scope of the service, including which modules and how many users the subscription covers, is set out in the individual agreement.

Monotree reserves the right to make ongoing updates and improvements to the system.

4. Prices and payment

Prices are set out in the individual agreement and are stated excluding VAT in the currency agreed with the customer.

The subscription is invoiced monthly in advance. Payment terms are 14 calendar days net from the invoice date. If the payment deadline is exceeded by more than 10 calendar days, this is considered a material breach.

5. Price adjustment

Monotree reserves the right to adjust the subscription price in line with the net price index for the relevant producer price index for services, subject to a maximum of 5 % per year.

6. Subscription period and termination

The subscription takes effect when the subscription agreement is entered into and runs for 12 months from that date.

After the first 12 months, the subscription agreement may be terminated on 6 months’ notice, effective the first day of a month.

7. The customer's obligations

The customer is responsible for the use of the platform within its own organisation, including:

• creating, maintaining and closing user accounts correctly and in good time.
• ensuring that content the customer and its users place on the platform is lawful and does not infringe third-party rights.
• moderating its own content and its own community on the platform.
• having the necessary legal basis for the personal data it has Monotree process.

Logins are personal and must not be shared. The customer must notify Monotree if misuse of access is suspected.

Conduct and content in the app. By using the app, users agree to the following rules:

• No hate speech, harassment or bullying.
• No sexually explicit, violent or illegal content.
• No spam or deceptive behaviour.
• Respect other users and their content.

The customer is responsible for moderating its own content and community. Objectionable content may be removed by the customer’s administrators or by system moderators, and users may be restricted or banned without prior notice.

If you see content that breaches these rules, use the in-app reporting tools or contact your organisation’s administrator.

8. Operational stability

In order to provide the best possible service it is periodically necessary to extend and replace technical equipment and to carry out software updates. Monotree therefore reserves the right to interrupt the functionality of the system.

Monotree endeavours to keep such interruptions as short as possible and to schedule them when the system is least loaded. Disruptions caused by factors outside Monotree’s control are not Monotree’s responsibility.

Where a separate service level agreement (SLA) has been agreed in the individual agreement, that agreement takes precedence over this section.

9. Ownership

The system. The system is protected by copyright and belongs entirely to Monotree. Individually developed software likewise belongs to Monotree unless otherwise agreed in writing. The customer receives a right of use for as long as the subscription runs.

Data. The customer owns and may freely dispose of its data in the system.

If an agreement ends — whether through termination of the subscription or through breach — the customer retains access to the system for 30 days after the subscription ends. During that period, existing data can be exported in a standard format. 120 days after the subscription expires, all data is permanently deleted.

10. Processing of personal data

Where Monotree processes personal data on the customer’s behalf as part of the service, it does so as a data processor under a data processing agreement. The customer is the data controller for that data.

Monotree holds an ISAE 3000 assurance report issued by BDO Danmark. Read more about how we process personal data in our privacy policy.

11. Confidentiality

The parties shall treat information about each other's affairs as confidential and use it solely to perform the agreement. The obligation of confidentiality continues after the agreement ends. Monotree may state that the customer is a customer unless otherwise agreed.

12. Liability

Monotree is not liable for indirect losses or for circumstances outside Monotree’s control.

In respect of connectivity, Monotree accepts no liability for delays, errors or defects arising from failure or faults in modem equipment, ADSL connections, lines, installations and similar falling under the public or licensed telephone companies.

Cap. Monotree’s total financial liability can never exceed the subscription cost over 12 months.

Customer data. Monotree accepts no liability for data originating from the customer.

13. Force majeure

Neither party is liable for failure to perform caused by circumstances outside that party’s control, including outages at suppliers of hosting and networks, cyber attacks, power failure, war, natural disasters and acts of public authorities.

14. Breach

In the event of a material breach by one party, the other party may terminate the agreement if the breach has not been remedied following written notice. If the payment deadline is exceeded by more than 10 calendar days, this is considered a material breach, see section 4.

On termination for breach, section 9 governs access to and deletion of the customer’s data.

15. Changes to these terms

Monotree reserves the right to make ongoing updates and improvements to the system, see section 3, and to adjust the subscription price, see section 5.

For an individual customer relationship, the terms referred to in the agreement entered into are the ones that apply. The version in force at any time is available on this page, stating when it was last updated.

16. Assignment

The customer may not assign its rights and obligations under the agreement without Monotree’s written consent. Monotree may assign the agreement to a group company or as part of a business transfer.

17. Governing law and venue

Any dispute arising out of the agreement is governed by Danish law. The venue is the court in the place from which Monotree conducts its business or has its head office.

18. Contact

Questions about these terms and conditions can be directed to Monotree ApS at contact@monotree.com or +45 3111 0003.