Show Grateful rewards in your employee app

Connect Grateful with Monotree and every employee sees their Smart Rewards points balance on their own profile.

See how it is switched on
  • Your Grateful scheme, shown in your Monotree app at no extra cost

Grateful and Monotree

Grateful runs Smart Rewards, the points scheme it builds for hospitality teams. With this integration Monotree fetches each employee's points balance from Grateful every 15 minutes, along with any points still pending, and checks the complete list once a day. People are matched on the Monotree account Grateful has linked them to, or else on their email.

The balance appears on each employee's own profile in the Monotree app, as a Smart Rewards card with their points and anything pending. One tap on Open Smart Rewards takes them to Grateful's rewards site, which uses Monotree as its login, so there is no second password to remember. Colleagues never see each other's points.

Why connect Grateful with Monotree?

Grateful in Monotree at a glance

Direction
One way, into Monotree
Sync frequency
Every 15 minutes, the full list daily
What syncs
  • Points balance
  • Pending points
Availability
On each employee's own profile
Leavers
Card removed once Grateful no longer lists them
Setup
Switched on by Monotree, per company

How Grateful works in Monotree

Setup Switched on by Monotree

How Grateful is switched on

  1. 01

    Set up Smart Rewards

    Agree your Smart Rewards scheme with Grateful, who link your people to their Monotree accounts.

    With Grateful

  2. 02

    We connect Grateful

    Monotree connects your app to Grateful, switches Smart Rewards on for your company and fetches every balance.

    Done by Monotree

  3. 03

    Points on every profile

    Each employee finds the Smart Rewards card on their own profile, with the button to the rewards site.

    In Monotree

Book a demo

See it with your own team. Your Grateful rewards, in your own employee app.

Your Grateful scheme, shown in your Monotree app at no extra cost

See your own app in action

  • 30 minutes
  • No commitment
  • Live in days

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Questions about Grateful in Monotree

  1. Where do employees see their Smart Rewards points?

    On their own profile in the Monotree app, in a Smart Rewards card with the balance, any pending points and a button that opens the rewards site.

  2. How up to date is the balance?

    Monotree fetches changed balances from Grateful every 15 minutes, so a new balance shows within a quarter of an hour.

  3. Can managers see their team's points?

    No. The card shows only to the person it belongs to. Points and rewards are managed in Grateful.

  4. Do employees need a separate Grateful login?

    No. Grateful's rewards site uses Monotree as its login, so people sign in with the account they already have.

  5. Can Monotree achievements earn Smart Rewards points?

    Monotree can tell Grateful each time someone is awarded an achievement, through the achievement webhook in the Open API. Whether an achievement earns points is set up in Smart Rewards, with Grateful.

  6. Does showing Grateful in Monotree cost extra?

    No. The rewards scheme itself is agreed with Grateful. Showing each balance in your Monotree app is part of your plan.

  7. What happens if we stop using Grateful?

    Monotree switches it off and the card leaves every profile. The points themselves are kept by Grateful, not by Monotree.

About Grateful

Grateful is a London company, founded in 2022, that builds money tools for hospitality staff. It started with cashless tipping and tronc, sharing tips and service charge through the rota, till and payroll systems a venue already uses. Smart Rewards is its points scheme for hospitality teams.

Visit grateful.net