3 has 28 shops across Denmark, with both managers and part-time staff on the floor. They value being able to share information quickly and easily between everyone in retail.
The most important thing about Monotree is that it is easy and fast to share information between all levels in Retail, from the manager to the part-time employee.
3 went live on 13 October 2003 and was the first mobile company in Denmark to roll out a 3G network. Today it sells mobile subscriptions and data over its own 4G and 5G network, online at 3.dk, through its customer service and in its own shops. The headquarters is in Copenhagen, and the company also owns the brands OiSTER and Flexii.
At the start, telecom experts and financial reporters called the project hopeless, and the company traces its stubbornness to that beginning. It has since grown from the smallest of the four large Danish telecom companies to the third largest, a place it took in 2022, and turned a deficit into a stable profit. CK Hutchison Holdings owns 60 percent and Investor AB 40 percent, and 3 is part of the 3 Group, which also operates in Italy, Austria, England, Ireland, Sweden, Hong Kong and Indonesia.
The shops are spread across the country, from Strøget and Fisketorvet in Copenhagen to Aalborg, Aarhus, Odense and Esbjerg. In all, 3 has 623 employees. Trust counts for a lot there, freedom comes with responsibility, and what someone does matters more than where they came from. Every employee can take accredited courses through 3Academy, which is especially popular with customer service, shop and sales staff.
3 uses Monotree in its shops, from managers to part-time staff.
A message reaches the part-time staff as surely as the shop managers.
The shops are spread across Denmark, from Copenhagen to Aalborg, Odense and Esbjerg.
Shops are one of three ways 3 reaches its customers, next to 3.dk and customer service, and the only one where customers meet the staff in person. The people who work in them range from the shop manager to part-time employees, and information from the company has to reach every one of them, whatever their hours.
Create announcements with videos, images, and text that reach everyone or specific groups of people.
Read moreWith both private and group chats everyone can reach each other in a quick and effective way.
Read moreA place for everyone to share information, images, videos and polls. Every department has its own.
Read moreMonotree plays a key role for Gire. Here we effectively provide knowledge and understanding to a community of over 800 drivers across multiple markets. With its ease of use and flexible solutions, we are able to onboard, train, follow up and provide support materials at scale. Equally important, it enable us to tighten the feedback look with drivers, create a sense of community and opportunity for drivers to actively contribute in continuous improvement of "everything".
At GoBoat we have used Monotree since March 2021 with great success. Over time it has become our 'go-to' tool for internal communication among all our employees working at our boat rental stations around the world. We also use it for on-boarding, check lists, employee satisfaction and as an internal knowledge center, where learnings are documented, shared and applied. We really enjoy the great user experience and versatility the app offers.
We use Monotree as our primary platform for internal communication. Here we share, among other things, news, events and handbooks with all the information our baristas need. The app is also used to train our baristas during their onboarding period. We are very happy with our collaboration with Monotree and always find them to be very helpful and service-minded.
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